|Annual Inspection & System Test||Included||Included||Included|
|Remote System Access||Included||Included||Included|
|WiFi & Network Management||Included||Included||Included|
|Phone & Off-Site Support||Included||Included||Included|
|Remote Power Management||Included||Included||Included|
|New Project Consult (As New Tech Emerges)||1 Per Month||2 Per Month||Included|
|Security System Monitoring||$26.95/mo||$23.95/mo||Included|
|Camera Management||Up to 16||Up to 24||Included|
|Thermostat Integration||None||Up to 2||Included|
|Intercom/ Phone Mgmt (Brand Dependent)||None||Up to 6||Included|
|Priority Scheduling||None||1 Per Qtr||Included|
|After Hours Phone & Off-Site Support||None||1 Per Qtr||3 Per Qtr|
|After Hours On-Site Support||None||1 Per Year||2 Per Year|
|Control System Management||None||Total Control Control4||Crestron TC or C4|
|Total Hours of Support Included||Up to 15||Up to 25||Up to 40|
|Discounted Add'l Labor (If Necessary)||10%||15%||20%|
|Hardware Discount *Excludes TV's||5%||10%||15%|
phone (410-643-3335) for pricing.
Your system has been carefully designed and you expect it to work reliably every time you use it. But like anything that is used every day, parts are bound to misbehave or fail from wear and tear. With every system installed we include a maintenance program to ensure that when things don't work as expected there is a support structure in place for us to respond quickly. In addition to the manufacturer warranty we include for free a one-year maintenance program standard with every new system.
Maintenance Programs are available for purchase so you can continue this service, un-interrupted, and renew it annually to extend the life of your system. Call or E-Mail us today to make sure you're covered.
Our most basic package. Includes up to 15 hours of support labor (via phone, remote access and on-site) per year. Enjoy a 5% discount on any parts ordered for your system and 10% off regular labor rates after the first 15 hours. Remote network & power monitoring and troubleshooting (hardware dependent). Annual System Inspection. Camera System Management.
Our most popular package. Includes up to 25 hours of support labor (via phone, remote access and on-site) per year. Enjoy a 10% discount on parts and regular labor rates after 25 hours. Remote network & power monitoring and troubleshooting (hardware dependent). After hours phone support. Priority Scheduling. Annual System Inspection. Camera System Management and Control System Management.
Our most inclusive package. Includes up to 40 hours of support labor (via phone, remote access and on-site) per year. Enjoy a 15% discount on parts and regular rates after 40 hours. Remote network & power monitoring and troubleshooting (hardware dependent). After hours phone support. Priority Scheduling. Annual System Inspection. Camera System Management, Control System Management and Security System Monitoring.