Call now to talk to a Home Automation Expert: 410-643-3335 | Office Fax: 410-643-3550

System Maintenance Programs

Maintenance Program Offerings:
Includes: Silver Gold Platinum
Annual Inspection & System Test Included Included Included
Remote System Access Included Included Included
WiFi & Network Management Included Included Included
Programming Updates Included Included Included
Phone & Off-Site Support Included Included Included
Remote Power Management Included Included Included
New Project Consult (As New Tech Emerges) 1 Per Month 2 Per Month Included
Security System Monitoring $26.95/mo $23.95/mo Included
Camera Management Up to 16 Up to 24 Included
Thermostat Integration None Up to 2 Included
Intercom/ Phone Mgmt (Brand Dependent) None Up to 6 Included
Priority Scheduling None 1 Per Qtr Included
After Hours Phone & Off-Site Support None 1 Per Qtr 3 Per Qtr
After Hours On-Site Support None 1 Per Year 2 Per Year
Control System Management None Total Control Control4 Crestron TC or C4
Total Hours of Support Included Up to 15 Up to 25 Up to 40
Discounted Add'l Labor (If Necessary) 10% 15% 20%
Hardware Discount *Excludes TV's 5% 10% 15%
Please contact us by email or
phone (410-643-3335) for pricing.

Your system has been carefully designed and you expect it to work reliably every time you use it. But like anything that is used every day, parts are bound to misbehave or fail from wear and tear. With every system installed we include a maintenance program to ensure that when things don't work as expected there is a support structure in place for us to respond quickly. In addition to the manufacturer warranty we include for free a one-year maintenance program standard with every new system.

Maintenance Programs are available for purchase so you can continue this service, un-interrupted, and renew it annually to extend the life of your system. Call or E-Mail us today to make sure you're covered.

Program Descriptions:

Silver

Our most basic package. Includes up to 15 hours of support labor (via phone, remote access and on-site) per year. Enjoy a 5% discount on any parts ordered for your system and 10% off regular labor rates after the first 15 hours. Remote network & power monitoring and troubleshooting (hardware dependent). Annual System Inspection. Camera System Management.

Gold

Our most popular package. Includes up to 25 hours of support labor (via phone, remote access and on-site) per year. Enjoy a 10% discount on parts and regular labor rates after 25 hours. Remote network & power monitoring and troubleshooting (hardware dependent). After hours phone support. Priority Scheduling. Annual System Inspection. Camera System Management and Control System Management.

Platinum

Our most inclusive package. Includes up to 40 hours of support labor (via phone, remote access and on-site) per year. Enjoy a 15% discount on parts and regular rates after 40 hours. Remote network & power monitoring and troubleshooting (hardware dependent). After hours phone support. Priority Scheduling. Annual System Inspection. Camera System Management, Control System Management and Security System Monitoring.

Please contact us by email or
phone (410-643-3335) for pricing.





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Contact Details:
Address:

Strategic Home Media
1212 Butterworth Court
Stevensville, MD 21666

How To Contact Us:

Email: info@strategichomemedia.com
Office Phone: 410-643-3335
Toll Free: 866-643-3336
Office Fax: 410-643-3550

Location:

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